Frequently Asked Questions
Everything you need to know about your gear and our service.
What is the standard shipping time for diving equipment?
Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I ensure I select the correct wetsuit size?
We provide a detailed size chart on every product page. We recommend measuring your chest, waist, and height accurately. If you are between sizes, we suggest sizing up for better mobility.
What is your return policy for underwater electronics?
Underwater cameras and dive computers can be returned within 30 days of purchase, provided they are unused, in original packaging, and have not been submerged in water.
Do you offer professional maintenance for regulators and BCDs?
Yes, Aquanauts provides certified servicing for most major brands. You can ship your gear to our service center, and our technicians will perform a full safety inspection and cleaning.
Are your products covered by a manufacturer warranty?
All equipment sold through Aquanauts comes with a full manufacturer warranty against defects. The duration varies by brand, typically ranging from one to five years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.